Thursday, March 7, 2013

Never Allow Anger to Overpower Reason


How many times have we began a discussion with someone and ended up in an angry confrontation, or worse, an escalated battle. It happens. Especially when we are tired or simply overburdened, we tend to allow heightened sensitivities to overcome our thought processes. We may want to straighten out a disagreement or confront another about a sticky situation.  Even if we have set the time and place, we still must reflect on what we want to accomplish in this planned argument. We are fooling ourselves by thinking we are trying to resolve the conflict, when we are totally attempting to make our own arguments and win the battle.

               We might have pondered the conflict privately but determined we were not to be blamed. Having our facts ready to toss out and our opinions set, we basically are planning our attack. It is an attack because we are not thinking of compromising or seeing another’s point of view. We are thinking about our own purposes and are preparing for battle. This onslaught sends our opponent reeling. They are on the defensive and dig in their heels and fire off their own facts. The conflict immediately escalates and both sides are out of control. Both parties walk away feeling the other person was unreasonable. We blame them for the continued discord. It is difficult to accept any wrongdoing on our own part. We see another’s faults but rarely view our own. We defend our line of reasoning and shoot down the opponents arguments. How stubborn they appear to be.

               It is so difficult to accept any blame. It is so difficult to admit we are not completely or even remotely correct in our thinking. We are angry and anger takes over. Questioning our anger is the first thing we need to do. By reflecting on why we are so angry at this person and why we must prove them at fault is important in the healing process. To get over this dispute requires thinking, empathy and giving in to a break-down of predisposed ideas we have created. By contemplating we come to realize the other person has some good arguments and main points. By empathizing we enter into an understanding of their feelings and emotional state of mind. By breaking down the barriers we have created we make room for accommodating their new approaches.

                              Exhibiting anger never solves any problem. Anger never encourages an opponent to accept our viewpoint. Sometimes we must allow another to do something in their own way even if we believe they are heading for failure. If one learns from mistakes, it is not failure. In the end we might be pleasantly surprised to find out we were wrong. In order to keep peace, both parties must co-operate and learn how to agree to disagree. It can be simple. We don’t have to choose to make things more difficult. If we want a relationship with this person, we need to allow them to have their own opinions.

Our experiences are different. We bring different schematic to our lives from our childhoods through adulthood. Our tolerance levels are different as well as our personalities. What is unbearable for one person is more than tolerable for another. Our likes, opinions, ideals and goals reflect our own being. Our life lessons are varied and attuned to our being. We can only live our own life, and choose for ourselves. To make peace with anyone else we must respect them and their opinions. Stepping down from our thrones permits us to allow others not only to be wrong but also to be right. In the end what we want is connection and communication. We want a relationship that is intact. To have this requires respect and acceptance. Keep anger from clouding judgment.

               Anger at times is the result of loss of control. Another is challenging our viewpoints or our status. We feel threatened and retaliate. Fury can be jealousy because the object we desire is sharing themselves with others. Rage can be due to changes we are not ready to accept. Anger is a loss of power and influence. Anger can be our own lack of confidence in our ability to be ourselves. When we fear change we get angry. Those we love the most are the ones who anger us the most. We need this other person in order for us to somehow define ourselves. Many times we are dealing with our own inner issues and our uncertainty evolves into a frustration and anger that turns from inward damage to outward destruction. Resolve to solve your inner conflict before it consumes you and spreads outside of yourself. We always have power over ourselves and can always control our own anger if we choose.

               It is okay to let go, whether we are wrong or right. It is admirable to lose an argument, even when we know we are correct. It is alright to display our inadequacies. It is fine to follow once in a while because we don’t always have to lead. It is okay to love someone even from afar because love is free and without barriers. We must remember that by sharing love we have expanded it. We enjoy more support and increased freedom. Love will never be contained and shouldn’t be restricted. It is a better world to spread love than to disperse anger. That will always be a choice. 

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Friday, March 1, 2013

Change is Rapid but Recovery Gradual


“The life of a winner is the result of an unswerving commitment to a never ending process of self-completion.”  Terry Bradshaw

Nobody likes unexpected changes. Even good changes leave us floundering for a while. We might think happy events would charge us with happy attitudes. Sometimes the opposite happens. An upcoming marriage is an awesome happening. Everyone is excited. If one checks on the viewpoints of the major players in this event, we discover not all parties are exuberant. There are many sad stories that result from these so called happy changes.

         It isn’t that weddings are not in themselves joyful. The problem is these major occurrences in life bring about change and change brings alterations to our daily lives. We get comfortable with the way things are and any transformations, good or bad, leave us floundering. We can’t see into the future and we fear the unknown. We think, it might be worse instead of, it might be better. We are kicked out of our comfort zone so we panic and become full of anxiety.

         Weddings bring forth cheerful gatherings, friendly people good food and new beginnings. They have the added hope of new life and grandchildren. There doesn’t seem to be room for any misgivings. There is adjustment. Our child is officially an adult, on their own, influenced by another person not of our picking. We fear losing influence, time, and connectedness with them.

We also fear our need to move on in a different direction because we no longer need to spend time nurturing our children, we have more time.

         The newlyweds fear their decision to have chosen this individual to spend the rest of their lives with. They have doubts and questions. They fear being thrown into the adult role and taking responsibility for themselves, and their mistakes. It was easier allowing their parents to guide them, make the decisions and take the blame for anything going off track. They are anxious about paying bills, living with another individual and being accountable for their own lives. Reality is setting in and it is not a totally comfortable event.

         Having a baby is another wonderful happening. It would appear to bring out only happy times. This is not so. Now we need to put another person before ourselves. We need to worry more about saving and paying bills. We must be more responsible in our behaviors because we are now influencing another human being. Our driving might improve and our driving speed may be slower. Our binge drinking has to end and thoughts about smoking and foul language take on their own importance. We begin to doubt our capability to accomplish this task.

         Both of these wonderful happenings are evolving into nightmares because we are scared of the future and its changes. We liked doing what we wanted when we wanted and where we wanted. Doubts keep surfacing and we try to keep them to ourselves as if we are the only ones on the planet who are or ever did think this way. We are alone in our thoughts and afraid to share them because this is a favorable change.

         New jobs, homes, friends and neighbors bring their own array of anxieties. They involve our breaking out of our mold and melting into something new. We are challenged to be unveiled and vulnerable. These things may be delightful but they leave us frightened about measuring up to the challenges we are facing. We fear that others can observe our faults, and failings.

         If we look at the negative changes that happen to us they basically fill us with the same challenges and fears of transformation. A death in the family diminishes us. Our world is forever changed and we are forced to move in another direction. It is difficult to see beyond our own room. The person we loved is not walking among the living. We can’t imagine not talking to them or seeing them. Our world is disintegrating. Coping is difficult. We almost resent hearing the laughter of others we meet. How, we wonder, can the sun rise and the cars busily take people to work? People walk swiftly to and from their respective destinations and we want to shout, “Can’t you understand I’ve lost the love of someone close to me?” No one hears us in the silence and we go through the motions of another day wondering if the agony will ever go away.

         In a similar way divorce is also devastating. Although it might be something we wanted, it is still an adjustment and an alteration in our lives. It is the death of a relationship and a love we had and believed in. It is in a sense similar to a death because it is the death of a love. It carries all of the pain yet garners little support from others who view this as a choice.

         Job loss is a total displacement. Self-esteem is lost and how we define ourselves is over. Even a retirement can feel similar to a job loss. We are reinventing ourselves and fighting to claim a new position.

         In all of these situations good and bad there are adjustments and modifications required. We have to amend our lives and or lifestyles. It is necessary to let go of what was and embrace the unknown. Things are different and variation is required.  Conversion to new loves, friends, family, jobs and interests becomes paramount. Replacing our old ways or habits may be difficult but necessary. We are constantly developing. Each evolvement brings us closer to becoming a whole person. Unwrapping the layers of our lives, brings us to greater enlightenment. Perceiving the whole picture leads us to a grander understanding of our life’s purpose.

“Progress involves risks. You can’t steal second base and keep your foot on first.” Frederick B. Wilcox

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Wednesday, February 27, 2013

Is Technology Destroying Our Humanity?


At one time children were taught to use various modes of speech in any given circumstance. When in the presence of parents, they might use one form while at school another form. When outside with friends, children could break down the barriers and say just about whatever they wanted. The formal speech was used for those in authority, while the respectful courtesy speech might be used with strangers. Today we have no filters used for anyone at any place or situation we find ourselves in. The result is an insensitivity regarding our fellow human beings. It has also resulted in fostering anger, frustration aggression and hurt feelings which diminish self-esteem. Quick replies via technology of all sorts are the current mode of speech. How technology is destroying humanity should be contemplated. It is time for us to control technology rather than technology controlling us.

We leave our house feeling happy. We get into our car and drive to the highway and are met with eradicate drivers who immediately proceed to cut us off and honk their horns in the process. Some are on the phone and others regardless of rules are texting. Our smile decreases slightly. When we arrive at our place of employment, we spot a parking place but we are aware of another driver speeding towards the same parking space. We slow down and turn our car into the further space and think to ourselves the walk will do us some good. We are still happy but tense and alert. As we step out of our car to walk the distance to the entrance, a loud blast from a horn startles us to the core and we feel our heart racing. Our head turns in time to see the angry face of the driver who is sporting ear plugs. The driver shouts out the angry words, “That’s how stupid people get killed.”

               We are not happy anymore. The tension and aggressive mode seeps through our body. We have a meeting in fifteen minutes and we are not looking forward to it. We enter our workplace and are met with the secretary’s quick mechanical good morning as she busily taps on the computer.  Our first thought is to ignore her hello. We begin to retort a reply when we observe her texting.  We continue on our way and feel our whole body tightening. Gathering our materials we realize we are late for the meeting. Upon entering the room, a co-worker slaps down some material in front of us and simply says in a commanding voice, “page eleven.”  Now we slouch into our chair a bit lower.

               The boss looks over at us and comments, “I don’t know what I’m going to do with you.” We think to ourselves how old am.  He shouldn’t talk to me like that. We can’t help the warm feeling spreading across our face. At lunch our co-workers laugh as they discuss a fellow worker in a derogatory manner. We smile to get along but secretly think that could be us they are talking about. We leave the lunch room and a companion demands we hold the door because their hands are full. We feel embarrassed we didn’t notice but we wish they had just asked rather than demanded. Creeping back to our workplace we check the time and frown because little time has passed. It is going to be another long day.

               After work we stop at the food store to pick up a few things. At the grocery line we get bumped in the back of the leg. It wasn’t a painful bump but we are surprised the person said nothing.  We turn around and see that the person, who bumped us, is on the phone laughing. They glance at us and quickly say, “Sorry”. The person at the register states what money we owe without even a glance. We begin to say thank you for the change but they have already started to ring up the next person.

               When we get home we are greeted with a nasty response from our child who is busy texting friends, and a superficial response from our husband who is busy on the lap top. The phone rings and it is the bank.  We needed information about changing an account. The person on the other end of the line gives us a spiel. When we question the person they snap a curt response and end by telling us to call another number if we still have questions. They finish with an exasperating reply for us to have a good day and they hang up the phone. Now we wonder if it is us or if the world is crazy.

               Children used to respect their parents and their tone and words reflected this. People used to respect each other and their demeanor and speech expressed this. Many people are now running on the ever spinning treadmill. They are too tired to exhibit the niceties of kindness and empathy.  Being well-mannered is not so much taught as understood. When we are aware of others and have a regard for others, we exhibit a concern and respect for them. If we continue to fill our lives with things that don’t count and don’t have any significance, then we leave little time left for the things that really do have importance. We don’t have to worry about inventing robots to do our bidding. We are becoming like robots.  We are techno savvy at the expense of inner qualities of virtue and morality.

Happiness and kindness are dissipating. Anger frustration and aggression are increasing. All we have to do is observe what is around us. Nobody holds back their thoughts even if they are harsh and cruel. We are aware of the mechanisms of our many devices, yet less and less aware of the workings of the human spirit. The person we are aware of is the one at the end of our technology device.  The live person in front of us is of no consequence. If we had a choice of humane qualities or accelerated technology, which would we choose. Most people would likely choose the technology. That is why we are now living in the kind of world we live in. The thought for today is to start reflecting on the loss of empathy and the loss of our connections to other human beings.  

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Tuesday, February 26, 2013

Toss Negative Effort And Save Positive Time



 “A moment’s insight is sometimes worth a life’s experience.” Oliver Wendell Holmes
“Peace cannot be kept by force. It can only be achieved by understanding.” Albert Einstein

We have such busy lives and busy schedules that we spend very little time thinking before we speak. This of course causes many problems big and small. Our lack of contemplation before uttering words effectively concludes with what I call clean-up. We wind up fixing an assortment of confusion we have made because of our carelessness.

               It takes less time to listen intently when someone voices ideas, opinions, suggestions, criticisms, hurts, feelings or complaints, than to have to chase after the person and have them restate their issue. This is true in every situation involving a verbal interaction. Most of us have our minds set on other things we must do or want to do. Our intellect is just not focused on what the other person is revealing to us. Then we wonder later why we don’t have a clue about what transpired during our interaction with them.

               When husbands and wives are quarreling, it is essential for them to give their full attention to each other. In the end it saves time rather than diminishing  time. Total involvement with the problem at hand, allows us to give our complete ability and effort to work things out. Actually, dealing with one problem or issue at a time is better than contemplating an array of issues. Our mind is clearer and able to focus much better. Our intellect is not cluttered with an abundance of burdens. By listening, a husband and wife will not miss the positive and inviting words of compromise or praise. When we are surface listening we are keying in on the negative words such as ‘you always’, ‘you never’, ‘your fault’, ‘remember when’ and ‘I’ve had it’.

               Most of us have the attitude that I just don’t have time for this. In reality it is the most important thing we ought to make time for. In the end if our problems get resolved quickly, life flows smoothly in other areas. When problems continue to fester and loom on the horizon, other areas of our lives are full of negativity. In any relationship in crises, find the time to reflect and reason with the other person. By making time for the discussion, we are respecting the relationship we have with this other person. If we don’t make time for another, we are patronizing the person’s self-esteem and degrading their relationship with us. Now we have more to contend with.  The most natural result is we are at the receiving end of some pain the other individual sends back to us in retaliation. Reflecting on this for a moment allows us to understand why our differences would escalate from a battle to a war.

               Sometimes difficulties are easy to deal with when we make the time and focused effort. Even when there are more challenging issues, complete exertion and attention to the immediate problem will solve the difficulty a lot faster. Feelings are less apt to get injured because we are sticking with the issues rather than accusing the individual randomly.

Timing is not always perfect but personal problems should be considered an emergency.  In this way they will be dealt with a lot faster. The result will be less confrontation, shorter fighter, less personal attacks, and more intact people when the disagreement is over. Nobody has lost face, lost their self-respect, or been diminished by the episode. In the future the persons involved will be able to deal with disagreements in a shorter period of time. What we need to remember is to pay attention to the other person and consider them worthy enough for us to listen and argue attentively.
“It requires less character to discover the fault of others than to tolerate them.”  J. Petit Sen

Friday, February 15, 2013

DEVELOP CONFIDENCE DISCARD FEAR


"No one can make you feel inferior without your consent." Eleanor Roosevelt
 Many times we allow others to dictate the rules and pass judgment on us. Of course at work our superiors do it all the time. The problem is bosses are not always correct in their conclusions of our work or behavior. Why one boss finds our work very good while another condemns it is frustrating.  It is because like everything else, it is subjective. My idea about how to go about building something will most likely differ from your ideas about a structure.  The person who gets to dictate is the person with more power.  This does not mean they really have a better plan. It simply means they have the control over the rules. When one dictates the procedures, one also dictates the desired result. Even if we follow someone else’s guidelines, there is no guarantee of the outcome. The only guarantee is that we will take the blame if we are not successful. The truth is many people are diminished and insecure because others fault them at work or in any group project or situation. The result is devastating to the person blamed, who begins feeling inadequate about everything they attempt.

                We might think about the child on a sports team who is rarely played, so his job is to warm the bench. He loses precious time to improve his ball skills while the players who get more field time advance impressively. What happens is the athletes playing regularly build their confidence while those players who frequently sit out most of the game, build their self-doubt. At times this can carry over into other areas of their lives. Adults who have trouble getting along with the boss are in the same situation. They can’t seem to get it right or improve whatever their boss is recommending. It would occur to any thinking person that it is not deliberate and the person is attempting to please their boss. After all they don’t want to lose their job. Curiously the insecure person doesn’t know how to get off of the damaging path they are treading.

The person becomes subordinate, has self-doubt and low self-esteem. These feelings add to his or her dilemma. What this person might have attempted before their insecurity fills them with fear. They are already under scrutiny and can’t afford to make any mistakes. They begin doing everything by the rule book without any thoughts of good or bad. In the end they fail totally because the odds have been successfully stacked against them. The sorry part is that they are now diminished as a person and innately feel like a failure. They have lost their self-confidence and desire to try anything new. It carries into all areas of their lives and we now see a depressed person.

At one time this person was relevant and viable and had some self-worth. They felt competent at making decisions. The point is they are still the same person. They simply allowed themselves to be defined as a person, by somebody else. This definition is far removed from who they really are and what they truly are capable of doing. They need to understand this or they will dive into a full blown depression. It is amazing the power one can wield over another without permission. It is astounding that people would hurt another so deeply without a care. If a boss is upset with someone’s work, they might simply get a mentor to intervene. They also might help the person with suggestions in a kind manner. Firing someone or ripping them apart is loathsome. There are other ways to deal with a person that would yield better results, keep their confidence intact and aid the workplace in the process.

Our attitudes, looks, age and personalities unfortunately enter into decisions others make about us. We may not be able to control these matters. What we can control and must control are our own beliefs. Our character is known to us and a higher being. Just because another person ranked higher in the job sphere does not mean they can dictate who or what we are. We must believe in ourselves and our abilities and leave no room for doubt. Having confidence and feeling adequate does not mean we can’t accept criticism and input from others. Even the boss has crossed the line if we feel subordinate, stupid, incapable and immobilized. It really is our choice to refrain from believing this defines us. We are so much more than that. We are so much more than others even know about us. We might have to learn new things but we are capable of learning. Given the correct tools advice and help, we can accomplish much.

If we are uncomfortable in a work situation, we might think about switching areas within a company, switching hours or teams or attempting to find employment elsewhere. We always have choices. We should never feel boxed in. When we believe we have no alternatives, that is the time  we shut down. We might have to look around and search for our answers elsewhere. We might team up with another worker. We should be comfortable asking others for help or we might take a refresher course. What we cannot do is lose our value in our own eyes. All the wonderful things we do, can do and will do are lost if we give up on our-self. One person or one group’s interpretation of what we are is ludicrous. Step back and put the whole scene into focus. Sometimes change is good and might be the right thing to do. We can’t be afraid to step out into the unknown and take the chance. If we reflected we might realize things would not be any worse and they might just be better. Build your self-confidence and trust your own delineation of who you are.
"Don't be afraid to take a big step if needed. You can't cross a chasm in two small jumps." Anonymous
"Faith is taking the first step even when you don't see the whole staircase." Dr. Martin Luther King

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Thursday, February 14, 2013

IDENTIFYING HEROES



“Friendship is the only cement that will hold the world together.”

I wonder how many people admire rule breakers, or are inspired by them. At times we perceive them as courageous. The truth is they are seekers of a moment of fame. Recognizing what fame is helps us to understand who deserves it. There will never be any mention of those people who deserve a bit of fame for taking care of their neighbors. Such people watch out for them when the wife is left alone when her husband is on a business trip. Kindness is when an older woman is left widowed and has a house to shovel out or a yard to clean. Kindness is when a neighbor gets a prescription for a sick neighbor. These people are not all friends; they just care about a fellow human being. That is altruistic. They are not looking for anything in return nor do they expect anything in return.

These people who get up every day and go to work for the sake of the family are the famous people. These are the ones media should be focusing on. They make the difference in people’s lives. How many people volunteer time and commitment to others? This goes unnoticed. What we read about,in newspapers and on radios is what is sensationalized. what make headlines and what gets a person on television is being a rule breaker. The person who allows their child to talk back to a teacher because they got their feelings hurt will be all over the news. The person who allowed their child to hold onto the wheel of the car even though the child was underage will be front headlines. The people who kill others because of a job loss or broken heart will have their story printed across the country. What happened to doing the right thing just because it is the decent thing to do?  Why do we not give thoughtful hard working people the same acknowledgement and moment of fame? The altruistic people will be gone because we are valuing something far different.

We must encourage our children to help for the sake of helping. Many times there is a price tag attached. We are not teaching our children to take responsibility of a duty and complete it without a lot of praise. Some kids and adults take no accountability for their destructive attitudes and actions. Most of us live by the directives, pay me and I’ll do it. Yet there are real heroes all around us. How we began honoring sports heroes and television celebrities while disregarding the men and women who give of themselves continually is ludicrous. Although there are many in sports that live good lives there are just as many who seek the limelight and without scrutiny, are offered up as a role model. The problem is at times they have little to offer regarding ethics.

If media continues to give these people even a moment of fame, we will continue to witness the eye catching exploits of those with less than desirable morals. Maybe it is time to refer to the rule book and give praise where it is deserved. I know when we die we will all reap what we have sown. If we chase after elusive people and tenuous items we may find ourselves in a place that is not so beautiful. It may be time to teach our children the power of just being an honorable person. Teach our children the importance of doing something for no repay. The person who will let you pick the first donut, share the last cup of coffee in the pot, help you finish shoveling, and drive you to work when your car broke down, volunteer at soup kitchens, collect money for a charity, volunteer on a fire department  is the real hero only he or she doesn’t know it. Stop idolizing the rule breakers, and those that really care more about themselves and their glory and money. Ask yourself this question, if you needed help which person would you want standing beside you.

“Not in the clamor of the crowded street, nor in the shouts and plaudits of the throng, bit in ourselves are triumph and defeat.” Henry Wadsworth Longfellow

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Wednesday, February 13, 2013

Avoidance Keeps the Confrontation Going.



 “The greatest of faults, I should say, is to be conscious of none.” Thomas Carlyle

At various times we have a conflict with a friend or relative. It is common and is usually the result of either person having a bad day. For a variety of reasons we fail to mend the quarrel. The longer it takes us to amend the clash, the worse things get and the more uncomfortable we feel. What began as a disagreement mushrooms into a battle and then war. Neither party wants to confront the opposing foe. Both partners have their pride to maintain and or their determination to prove they are right. The ongoing struggle is enhanced because our next step is avoidance. You would think that avoidance would create a period of reflection and a desire to correct the problems we have with a friend or family member. This is usually not the case. If we do any reflection at all and if we become consciously aware of having any guilt in the matter, we will run away from our opposition in order to maintain our conviction of our innocence. Most likely neither side is without blame. Even if there are degrees of blame, we can still agree to disagree and let an issue dissolve. The majority of the time we choose avoidance which only hurts both of us, continues the hostility, and eats away at our conscience. We might be relaying our innocence to others yet wonders why we cannot sleep at night. Strangely enough, avoidance will promote alienation. Distance dissolves the love we once had and replaces it with  feeling a festering wound. Even if we are beginning to admit to ourselves, our own guilty part to the conflict, we begin to fault the other person for the continuance of the disagreement. We ablosve ourselves of all blame.

Time passes and erodes our strong passions. The episode loses its' glamour and we childish for having been a party to the issues. We avoid the person because we realize it was a stupid argument and we are uncomfortable to have put ourselves in such a situation. It was blown out of proportion.  Apologizing is not a choice because it would be humbling. It would make us appear weak. We are genuinely confused about our desires to fix the problem, without losing face, keeping our pride intact, and gaining back some peace. We are never sure about how it will go if we attempt the first approach. If we get rejected we will feel worse about the whole mess. In the end we back down and miss the opportunity.

By avoiding this person, we don’t have to make any decisions. In avoidance we are decimating a once happy relationship. We are paying a dear price for our pride. We must stop avoiding our opposition.  By being thrown together at work or gatherings, we have the chance to manage and work things out. Most of the time both people involved in the disagreement are sorry.  It is difficult to figure out how to go about making peace. When people are in close quarters, they tend to have more opportunities to fix a broken relationship. The prospects are better and appear to arise without any help. We discover our foe trying to carry a heavy load. Our offer to help washes away a lot of the mud we both slung. We offer a tool or advice to our angry friend.  We both laugh at a joke and find ourselves agreeing with each other. It is easy to repair differences when we are in proximity of the other person. The closer we get to human contact, the easier it gets to resolve the disputes. Suddenly we see our friend or sibling as a person we care about instead of as a stranger. We even wonder how and why the quarrel happened in the first place. We are glad it is finished and we are watchful it doesn't happen again. We go home, feel good and sleep soundly. 

“He that never changes his opinions, never corrects his mistakes and will never be wiser on the morrow than he is today.” Edward Tryon

“Courage is what it takes to stand up and speak; Courage is also what it takes to sit down and listen.” Herbert V. Prochnow  

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